Public Company; 10,001+ employees; Information Technology and Services industry

April 2005 – Present

• Provide expert knowledge of human factors and usability to influence design of hardware, in particular, SPARC and x86-based server systems.
• Champion adoption of User-Centered Design methods for product development to ensure that products are easy to set up, use, and service; reduce field errors and service calls and drive consistency for product line.
• Conduct iterative usability testing for overall systems as well as components and modules with focus on installation, servicing, troubleshooting, as well as labels and instructions.
• Create content for system service labels
• Actively engage with system architects and upper management as well as mechanical, software and electrical engineering teams to influence product design; evaluate impact of design on usability and serviceability.
• Design, organize, and supervise execution of detailed test plans at usability test facilities. Recruit participants.
• Analyze test data and provide feedback and reports. Recommend design changes to product teams.
• Write and publish full web-based report, documenting methodology, results, analysis, and recommendations.
• Assist design teams in interpreting data and incorporating findings into improved product designs

Paul Boudreau (Human Factors Lead Engineer), Drew Tosh (Industrial Design Lead) and Andy Bechtolsheim (Sun co-founder, System Architect)

Fortune 500 Company November 1996 – April 2007 (10 years 6 months) 

Analogic Corporation Medical Products Division 1994 – 1996 (2 years) Peabody, MA

DS&G/ Inchcape Testing/ Intertec 1990 – 1994 (4 years)